NetSupport DNA (Dynamic Network Administration) facilitates central management of your enterprise PCs in a
secure, coordinated and efficient manner.
Combining powerful Hardware and Software Inventory with Software Distribution, Application and Internet Metering,
Web based Helpdesk, PC Remote Control and more, NetSupport DNA ensures compliance with corporate configuration
standards whilst simultaneously reducing the Total Cost of Ownership (TCO).
IT assets account for the largest proportion of the overall IT spend, therefore, ensuring they are properly managed
and maintained becomes one of the highest priority corporate goals for any organization where TCO (Total Cost of
Ownership) is high on the agenda.
Without a comprehensive management program in place, IT assets can cost far more than necessary through waste and
redundancy (direct costs) and overly complex management and maintenance (indirect costs). By implementing an
effective IT asset management program, companies can view every asset in their enterprise, allowing them to
control and manage IT assets, eliminate waste and redundancy, and comply with ever-tightening government
The annual cost of supporting this IT infrastructure can often result in costs spiraling out of control, where the
initial purchase price of IT assets pales into insignificance. Understanding leasing arrangements and undertaking
proactive asset management ensures compliance with software license agreements and makes budget forecasting more
accurate. Knowing how many of your users are using a specific application at any given time will allow for both
effective trimming of software budgets and a realistic prediction of future software investment.
Information is key. Without this, decisions on upgrades and the roll-out of new technology will not be
taken from an entirely informed position.
From a cost-saving standpoint, knowing the inventory of IT assets is critical when deciding whether to purchase
more assets, redistribute current assets, or retire them completely - along with their costly maintenance contracts
and renewal fees.
Recognizing that organizations have differing requirements, NetSupport DNA is available in a modular format,
allowing you to pick and choose only those features that best meet the current needs of your organization.
NetSupport DNA provides a range of features to locate and Manage PCs and Users within a networked environment. Not
only does DNA store key user data (Name, Telephone etc.) but it also provides detailed storage of supporting Asset,
Lease and Maintenance data. In addition DNA provides the customer with the ability to customize the data to be
gathered and collated from each user.
DNA also provides the mechanism to create Dynamic groups, these are added to the main Company Tree view and can
contain PCs from any number of departments. A typical group might be "all PCs with Windows XP and more than 256Mb
Other supporting Tools include Connection Statistics, Find User, Chat, Message and a powerful Data Query Tool.
DNA also keeps a history of changes to the data entered in User Data. Changes to Custom User Details are recorded
including the following fields: Employee Number, Location, Asset Tag and Owner.
System Requirements for NetSupport DNA and DNA Helpdesk
NetSupport DNA Server
Pentium III 500Mhz or higher, with 256Mb Ram.
Free Space required:
100 Mb+ (dependant on number of clients supported)
Windows NT, 2000, XP or 2003 Server.
Microsoft MSDE, SQL7 or SQL2000. TCP/IP network
Free Space required:
Windows 2000, XP and 2003 Server.
Internet Explorer 6 or higher. TCP/IP network
Free Space required:
Windows 98, ME, NT, 2000, XP and 2003 Server TCP/IP network
NetSupport DNA Helpdesk Server
Internet Explorer 6 or later
Internet Information server (part of windows OS)
NB: Access the Helpdesk from any machine, using a web browser (see above).
IE 5 or later
Netscape 6 or later
In order to view reports in the Netscape Browser you will need the Sun Java Virtual Machine
In order to view reports in the IE 6 and later on the XP or 2003 Operating systems you will need the Sun Java Virtual Machine.
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